Account Manager

SUMMARY:
Responsibilities/Tasks:

• Develop and maintain strong relationships within client divisions.
• Serve as a primary point of contact for client enquiries and requests.
• Evaluate enquiries and requests, to interpret the development requirement needed.
• Understand client needs and collaborate with client and internal teams to deliver tailored solutions.
• Formulate scope and functional requirements of project for approval by project stakeholders
• Prepare proposals or cost estimates, managing the balance between ensuring cost effectives for client and profitability for the company
• Identify opportunities for upselling and cross selling additional services
• Brief the technical team and any third parties on the requirements to deliver the project successfully and within budget.
• Monitor project progress and ensure timely delivery of solutions.
• Manage multiple projects delivery, using ticketing and project management tools.
• Manage client status meetings (remotely or occasionally in person) for each client division and any third parties involved, reporting on project progress and facilitating stakeholder contributions.
• Prepare and present regular reports.
• Stay updated on industry trends for software development and client’s products and services
• Manage project communication, including project plans, meeting minutes and task management.
• Perform impact analysis for project changes and manage the change variation accordingly.
• Understand the company software release process and manage releases to ensure delivery within agreed timeframes.

• Degree, diploma or relevant industry certification in marketing management, business management, computer science or related field.
• Proven experience of at least 2 years, as an Account Manager or similar role within the software development industry.
• Proficient understanding of Software Development Life Cycle (SDLC).
• Excellent communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Strong problem-solving and negotiation skills
• Proficient user of Microsoft Office applications
• Project management certification (beneficial)
• A solid grasp of Software Design Principles.

• Communication skills: excellent verbal and written communication to interact effectively with clients and the internal team
• Relationship management: ability to build and maintain strong relationships both within client and the internal team.
• Problem solving strong analytical skills to address client requirements, needs and issues to find an effective solution.
• Negotiation: proficiency in negotiating proposals and cost estimates to the benefit of both the company and the client.
• Project management: ability to manage multiple projects simultaneously, ensuring timely delivery.
• Sales: skills in identifying opportunities within client operations for new services, as well as upselling or cross-selling additional services.
• Technical understanding: basic knowledge of software development processes and methodologies to be able to communicate with both technical and non-technical stakeholders.
• Time management: efficiently managing time and prioritizing tasks to meet deadlines.
• Team collaboration: ability to work collaboratively with internal team to deliver high quality solutions to client.
• Critical thinking: proficiency in critical thinking and the ability to ask probing questions to effectively find solutions.
• Software development processes: understanding the software development life cycles, methodologies (e.g., Agile, Scrum), and best practices.
• Industry trends: Awareness of current trends and developments in the software development industry, as well as monitoring trends within client’s products and services.
• Market analysis: ability to analyze market trends and competitor activities.
• Business acumen: understanding of business operations, financial principles, and strategic planning.

• Self-starter and self-motivated.
• Prioritize client needs and strive to exceed their expectations.
• Analytical with strong problem-solving abilities.
• Organized, structured with attention to detail.
• Exceptional communication skills (both written and verbal).
• Assertive, managing boundaries effectively.
• Ability to thrive in a fast-paced and dynamic project environment.
• Comfortable with constant change.
• Team and people oriented.
• Open and approachable, yet firm.
• Results-driven and willingness to be measured by your achievements.
• Not afraid to ask for advice and assistance.
• Takes initiative and is always looking for ways to improve client relationships and give input to business processes.
• Own transport for occasional travel.
• Home office setup for remote working, including a reliable and uninterrupted internet connection, with a minimum of 50MBps up and down speeds.

POSITION INFO:
Responsibilities/Tasks:

• Develop and maintain strong relationships within client divisions.
• Serve as a primary point of contact for client enquiries and requests.
• Evaluate enquiries and requests, to interpret the development requirement needed.
• Understand client needs and collaborate with client and internal teams to deliver tailored solutions.
• Formulate scope and functional requirements of project for approval by project stakeholders
• Prepare proposals or cost estimates, managing the balance between ensuring cost effectives for client and profitability for the company
• Identify opportunities for upselling and cross selling additional services
• Brief the technical team and any third parties on the requirements to deliver the project successfully and within budget.
• Monitor project progress and ensure timely delivery of solutions.
• Manage multiple projects delivery, using ticketing and project management tools.
• Manage client status meetings (remotely or occasionally in person) for each client division and any third parties involved, reporting on project progress and facilitating stakeholder contributions.
• Prepare and present regular reports.
• Stay updated on industry trends for software development and client’s products and services
• Manage project communication, including project plans, meeting minutes and task management.
• Perform impact analysis for project changes and manage the change variation accordingly.
• Understand the company software release process and manage releases to ensure delivery within agreed timeframes.

• Degree, diploma or relevant industry certification in marketing management, business management, computer science or related field.
• Proven experience of at least 2 years, as an Account Manager or similar role within the software development industry.
• Proficient understanding of Software Development Life Cycle (SDLC).
• Excellent communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Strong problem-solving and negotiation skills
• Proficient user of Microsoft Office applications
• Project management certification (beneficial)
• A solid grasp of Software Design Principles.

• Communication skills: excellent verbal and written communication to interact effectively with clients and the internal team
• Relationship management: ability to build and maintain strong relationships both within client and the internal team.
• Problem solving strong analytical skills to address client requirements, needs and issues to find an effective solution.
• Negotiation: proficiency in negotiating proposals and cost estimates to the benefit of both the company and the client.
• Project management: ability to manage multiple projects simultaneously, ensuring timely delivery.
• Sales: skills in identifying opportunities within client operations for new services, as well as upselling or cross-selling additional services.
• Technical understanding: basic knowledge of software development processes and methodologies to be able to communicate with both technical and non-technical stakeholders.
• Time management: efficiently managing time and prioritizing tasks to meet deadlines.
• Team collaboration: ability to work collaboratively with internal team to deliver high quality solutions to client.
• Critical thinking: proficiency in critical thinking and the ability to ask probing questions to effectively find solutions.
• Software development processes: understanding the software development life cycles, methodologies (e.g., Agile, Scrum), and best practices.
• Industry trends: Awareness of current trends and developments in the software development industry, as well as monitoring trends within client’s products and services.
• Market analysis: ability to analyze market trends and competitor activities.
• Business acumen: understanding of business operations, financial principles, and strategic planning.

• Self-starter and self-motivated.
• Prioritize client needs and strive to exceed their expectations.
• Analytical with strong problem-solving abilities.
• Organized, structured with attention to detail.
• Exceptional communication skills (both written and verbal).
• Assertive, managing boundaries effectively.
• Ability to thrive in a fast-paced and dynamic project environment.
• Comfortable with constant change.
• Team and people oriented.
• Open and approachable, yet firm.
• Results-driven and willingness to be measured by your achievements.
• Not afraid to ask for advice and assistance.
• Takes initiative and is always looking for ways to improve client relationships and give input to business processes.
• Own transport for occasional travel.
• Home office setup for remote working, including a reliable and uninterrupted internet connection, with a minimum of 50MBps up and down speeds.