Account Manager

SUMMARY:

A specialised logistics software provider is seeking a dynamic Account Manager to develop and execute sales and marketing plans, focusing on customer growth and service optimization.

POSITION INFO:

Minimum requirements for the role:

• Must have a tertiary qualification in Business Management, Project Management, Sales, and Marketing or equivalent
• Additional courses in relevant fields will be advantageous
• Minimum 4 years’ experience in a sales or customer facing role
• Previous experience in a customer and/or consumer focused role is essential
• Experience in the Logistics, Financial Services, Financial Technology or Consumer Financial Services is preferred
• Must have a valid driver’s license and passport

• Providing support and input into the development and design of sales (including calling) and/or marketing plans.
• Participating in high-quality engagement and maintaining strict adherence to sales calling plans.
• Supporting the growth of existing customer utilization of both existing and new corridors, products, and services by ensuring understanding of performance by product and service, customer, service point, branch, diesel truck park, and country.
• Generating leads to assist in increasing new customer sign-ups.
• Demonstrating commercial competence and supporting the increase in customer utilization of both existing and new corridors, products, and services by ensuring own understanding of performance by product and service, customer, service point, branch, diesel truck park, and country.
• Investigating and integrating competitor and customer insights to identify growth opportunities and proposing action plans to influence sales.
• Conducting market visits as required to check route coverage, competitor activity, and continuously searching for new opportunities to increase sales in the region.
• Supporting the compilation and submission of monthly sales performance reports.
• Providing support and input into accounts (customers/creditors) with regular follow-ups on overdue accounts.
• Monitoring service levels at service stations to ensure customer satisfaction, volume growth, and economies of scale.
• Monitoring input costs at stations to improve profitability and competitiveness.
• Providing support and input into the development and design of best practice service level agreements.
• Monitoring service levels at both sites and stations to ensure customer satisfaction, volume growth, and economies of scale.
• Supporting the improvement of input costs at both sites and stations to enhance profitability and competitiveness.
• Planning and scheduling visits to all sites and stations as required, with increased frequency to Pareto sites (20% of sites that account for 80% of the volume).