3109 Operations Engineer (Advanced)

SUMMARY:
Our client requires the services of an Advanced Operations Engineer with Degree in Information Systems or equivalent experience, ITIL certification (advantageous),Any Scrum certification (advantageous),Any Scrum Master certification, Any storage vendor certification, Any operating system certification relating to data management, Minimum of 6 years of IT operations experience including ITIL, Minimum of 6 years of storage experience, Minimum of 6 years of Scrum work experience and Minimum of 6 years of VDI and operating systems experience. Contract until December 2027 (Gauteng based)

POSITION INFO:
What will be your role and responsibilities?

• Able to understand complex application architecture/dependencies (CA related) and the impact it can have on a VDI environment
• Designing VDI solutions to support business requirements based on guidelines
• Design Ansible playbooks to meet business requirements for CA-Application performance (VDI
• deployment / Public- and Private Cloud)
• Responsible for VDI operations & maintenance in a hybrid cloud architecture
• Understanding CA Data Management / “Follow the Data” as an VDI deployment approach
• Driving possible VDI automation topics (deployment / resource management / asset management)
• Defining specific engineering roles for VDIs matching their exact application needs and supporting the partner onboarding process (e.g. Crash Test simulation)
• Understanding global engineering (ItO) resource demands and consulting / designing the optimal VDI
• solution
• Driving CA VDI cloud strategy towards constant “state of the art” architectural design
• Perform housekeeping/monitoring/managing of the VDI platforms focusing on stability/performance
• as well as cost optimization
• Defining self service requests in ServiceNow portals for VDI demands (e.g. resizing, additional VDI,
• Platform switch)
• Perform reporting of/forecast overall CA VDI demands (related to user requirements / platforms)
• Supporting and consulting applications owners on specific cloud migration requests with a focus on VDIs
• Manage Problem, Incident and Change process for dedicated ITSM service
• Upon demand willing to work on weekends (changes)
• Operate and maintain scripts (e. g. deletion)
• Keep documentation up to date in all relevant systems (e. g. as is configuration CMDB/Application
• Instance Wizard, to be configuration Connect IT, knowledge database resolveIT)
• Attend and moderate operation meetings
• Coordinate external contractors
• Manage security vulnerabilities

• Experience in Confluence, Jira and Bitbucket/GitHub
• Experience in Unix, Linux (RHEL, Ubuntu) and Windows
• Experience in mounting technologies such as Autofs and DFS
• Knowledge of protocols NFS and CIFS
• Experience in CAD & CAE
• Knowledge of Virtualisation technologies such as VMWare Horizon / ESXi / Cloud Foundation
• Experience in cloud migration technologies including Azure Public Cloud and Automation
• Experience in dealing with stakeholder and architectural technical issues
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

• Experience in ServiceNow ITSM Suite
• Experience in provider and supplier steering and KPI delivery
• Experience in Automation and AI
• Knowledge in agile working model (AWM) Framework and dedicates roles
• Knowledge in DevOps Working and steering in/of teams
• Knowledge in migrating complex VDI environments (e.g. platform switch)
• Knowledge of LINUX Redhat / Ubuntu Operating systems running in a virtualisation environment in
• High Performance configurations
• Knowledge of storage technologies like emc2 and NetApp
• Knowledge of Systems Management such as scVENUS and Ansible
• Knowledge of Ansible Tower, playbook design and deployment
• Knowledge of Public Cloud Technologies such as Azure and AWS
• Knowledge of Private Cloud solutions
• Knowledge of Handling sensitive data (Data Security & Privacy) to ensure confidentiality of productive data
• Knowledge of Directory Access Manager (DIVA)
• Knowledge of Intelligent Storage Orchestration Environment (iStore) and Active Directory Gruppentool (ADGR)
• Basic knowledge of Active Directory/LDAP
• Professional communication and documentation skills
• Experience in coordination and steering decentral international teams
• Good knowledge of ITSM Suite and ITIL processes
• Basic knowledge of ServiceNow (ITSM.next)
• Knowledge of agile working in Scrum and Kanban Mode
• Deep knowledge of operation and maintenance of web applications (programming)
• Knowledge and understanding of programming languages such as Java, Python, Perl