2nd Line Network Engineer

Recruiter:

Data Centrix

Job Ref:

JHB006609/Koki

Date posted:

Wednesday, February 5, 2025

Location:

Capetown, South Africa

SUMMARY:
eNetworks a division in Datacentrix is looking for a 2nd Line Network Engineer to be based at our Cape Town offices and will be responsible for being the single point of contact for the customer, for all supported applications, configuring and maintaining client infrastructure as well as engaging with 3rd party suppliers. The Network Engineer will be required to resolve network issues and taking ownership of all owned incidents from logging to resolution. Ideal candidate will have experience working in an ISP environment.

POSITION INFO:
Qualifications, Experience and Skills Required:

Matric \ Grade 12 (Compulsory)
MTCNA
CCNA
N+ qualification and 3+ years’ experience
Valid driver’s license and own vehicle
Basic Linux command line skills
Good practical networking skills: IPv4 understanding, TCP/IP, MTU, Network trouble shooting (LAN WAN FW), VLAN understanding, SDWAN
Equipment knowledge (know your way around), Cisco/Meraki, Mikrotik
Wireless troubleshooting
Email troubleshooting (Client and server side)
Understanding of DNS including on types of records and troubleshooting.
Understanding of VoIP
Ability to organize and prioritize work in an effective manner.
Ability to work under pressure to meet strict deadlines.
Performance-driven and attention to detail. Must be a people’s person and team player.
Must be reliable and accept responsibility for the tasks assigned to them.

Responsibilities:

Logging of Incidents and Service Requests, ensuring end to end management and ownership of tickets.
Handling 2nd line support requests.
Identify and escalate requests requiring urgent attention to resolve as quickly as possible.
Ensuring that an ongoing contribution toward positive customer satisfaction is achieved.
Liaise with various 3rd parties, internally and externally, toward achieving resolution within SLA.
Adherence to call lifecycle processes and procedures.
Maintain adequate knowledge of supported systems to provide high-level support.
Maintains and consistently demonstrates a general knowledge of service desk guidelines, processes and procedures
Assist with internal adhoc IT support queries.
Liaising with the project management team, 3rd line engineers and network engineers on a regular basis.
Will be part of an after-hours standby rotation cycle.

Similar jobs you might be interested in:

Junior Civil Engineer
Location: Cape Town
Salary: R0 per month
Contract Type: Permanent Contract The Junior engineer plays a key role in supporting technical task
Today

2nd Line Network Engineer
Location: Cape Town
Salary:
eNetworks a division in Datacentrix is looking for a 2nd Line Network engineer to be based at our Cape Town offices and will be responsible for being the single point of contact for the customer, for all supported applications, configuring and maintaining client infrastructure as well as engaging with 3rd party suppliers. The Network engineer will be required to resolve network issues and taking o...
Today

Junior Engineer WC
Location: Cape Town
Salary: R400 000 Annually
Our client is seeking a motivated Junior engineer to join their dynamic team in the Western Cape. This exciting role involves providing technical support to production and assisting in engineering projects and processes.
Today

Technical Assistant Junior Engineer
Location: Cape Town
Salary: R350 000 Annually
The client is seeking a Technical Assistant to join their vibrant team. The ideal candidate will manage technical tasks, assist engineers and the maintenance department with research, design, and development, and gather data to support production processes and engineering projects. They will ensure compliance with industry standards and regulations, solve technical and process-related issues, and ...
Today

Structural Engineer
Location: Cape Town
Salary:
About the Role:We are seeking a highly skilled and qualified Structural engineer to join a dynamic team based in Century City. This role requires an individual with a strong background in finite element modelling and structural analysis. Cape Town | In office | R 960 000 PA
Today

Intermediate Software Tester / QA Engineer (Talent Search)
Location: Cape Town
Salary: Annually
Our clients are always on the lookout for Software Testers. Quality assurance is all about commitment, and we’re building a talent pipeline for dedicated Intermediate Testers. Your role will involve executing test plans, uncovering defects, and contributing to automation strategies. You’ll collaborate with agile teams, improve test coverage, and ensure software solutions are as flawles...
Today

Graduate Civil Engineer
Location: Somerset West
Salary:
Are you a Graduate Civil engineer looking to specialize in Structural engineering? We have an exciting opportunity to join a reputable Structural engineering firm and receive comprehensive training to develop your career in this dynamic field.
Today

Civil Engineer: Water
Location: Cape Town
Salary: R0 per month
To provide discipline specific construction services to iX engineers in the water sector. The Civil
Today

Senior Engineer/Technologist: Water
Location: Cape Town
Salary: R0 per month
To provide discipline specific engineering services to iX engineers and its clients on a number of p
Today

Mechanical Design Engineer - CPT
Location: Capetown
Salary: R480k - R720k pa
My Client a market leader in the manufacturing of poultry feeding equipment, more specifically chain and auger conveyors, for the purpose of conveying materials in various applications. is looking for a Mechanical Design engineer
Today