2608_2716_VDI Published Applications (HSA) Lifecycle Specialist (Senior)

SUMMARY:
VDI Published Applications (HSA) Lifecycle Specialist (Senior)

The VDI Published Applications (HSA) Lifecycle Specialist (Senior) will be responsible for ensuring the smooth operation and performance of our organization's applications. Key responsibilities include providing technical support, troubleshooting issues, analyzing requirements, installing and configuring software, optimizing performance, documenting processes, and contributing to application modernization. The ideal candidate will have strong experience in software installation, configuration, and troubleshooting, as well as knowledge of application lifecycle management and Agile methodologies.

POSITION INFO:

• Application Support:
  • Provide technical support for various applications, including troubleshooting and resolving issues.
  • Monitor application performance and identify areas for improvement.
  • Implement patches, updates, and upgrades as needed.
• Requirement Analysis:
  • Analyze business needs and requirements to ensure applications meet organizational goals.
  • Collaborate with stakeholders to gather and document requirements.
• Installation and Configuration:
  • Install, configure, and maintain software packages and tools (e.g., MSI).
  • Ensure proper integration of applications with existing systems.
• Performance Optimization:
  • Analyze application performance and identify bottlenecks.
  • Implement strategies to optimize performance and user experience.
• Documentation:
  • Document application deployments, configurations, and processes.
  • Create and maintain user manuals and training materials.
• Application Modernization:
  • Contribute to the modernization of applications to improve efficiency and scalability.
  • Participate in application lifecycle management (ALM) processes.
• Infrastructure and Network Support:
  • Troubleshoot infrastructure, network, and integration issues.
  • Collaborate with IT teams to resolve technical problems.
• Change Management:
  • Plan and execute maintenance tasks, including change management processes.
  • Resolve incident tickets and ensure timely resolution.
• Agile Working Model (AWM):
  • Contribute to the AWM charter and participate in Agile methodologies.

Required Qualifications and Experience:

• Strong experience with software package installation, configuration, and conversion tools (e.g., MSI).
• Proven ability to analyze application business needs and requirements.
• Experience in analyzing application performance and working with software installation capture tools.
• Knowledge of application optimization techniques for server, desktop deployments, user experience, and published applications.
• Experience in documenting published application deployments.
• Familiarity with application modernization and ALM practices.
• Proficiency in legacy (e.g., VBS) and modern (e.g., MSIX, PSADT) installation methods.
• Strong understanding of general client and server operating systems (Windows, Red Hat, Linux, etc.).
• Experience with Windows Server and multisession desktop environments.
• Expertise in Windows Client (Windows 10 & 11) OS troubleshooting.
• Knowledge of Active Directory and Group Policy.
• Experience with Entra ID (Azure AD).
• Proficiency in scripting languages (PowerShell, Python, etc.).
• Ability to troubleshoot infrastructure, network, and integration issues.
• Experience with VMware Workspace One Access.
• Familiarity with ITL processes (incident, change, and problem management).

Preferred Qualifications:

• Experience with Citrix Netscaler (higher than 12.x) and Storefront.
• Experience with Citrix on VMware Hypervisor Stack (higher than VMware ESXI 6).
• Knowledge of cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services).
• Experience with VDI technologies (Microsoft and VMware Horizon).
• Familiarity with Citrix XenServer (higher than 7.x).
• Experience with hyperconverged systems.
• Proficiency in additional scripting languages (PowerShell, Python, etc.).
• Experience with monitoring systems.
• Knowledge of automated problem remediation techniques.
• Understanding of VMware Published Applications stack.
• Familiarity with REST API technology.