1253 Operations and Service Consultant (Senior)

Recruiter:

Imizizi

Job Ref:

JHB000601/EM

Date posted:

Wednesday, August 28, 2024

Location:

Menlyn, South Africa

Salary:

Monthly

SUMMARY:
Senior Operations & Service Consultant opportunity on a fixed term contract.
As a Senior Operations & Service Consultant, you will be responsible for driving operational efficiency within the Group’s IT platforms. This includes managing second-level IT support, solving complex permission issues, and enhancing user documentation. You'll play a crucial role in incident resolution and contribute to continuous improvement in a dynamic, fast-paced environment.

POSITION INFO:
Essential Skills & Experience:

Minimum 5 years of experience in Operations, with relevant IT/Business qualifications.
Strong IT Service Management (ITIL) knowledge and second-level support expertise.
Experience in working with BI tools, databases, data flows, AWS, and coding languages such as Python.
Ability to work in complex, multi-stakeholder environments with mission-critical use cases.
High customer orientation with strong communication skills across multiple support channels.

Key Responsibilities:

Resolve second-level incidents within the Self-Service Data Analytics Platform.
Manage and execute service requests and operate platform-specific projects.
Collaborate closely with business departments to own the customer experience.
Maintain and enhance process documentation and user manuals.
Coach and train colleagues and users as needed.
Participate in on-call duty for high-priority support.
Collaborate with 3rd level support, development, and SaaS vendor teams.

Advantageous Skills:

Background in software development.
Experience with authorizations and access control.
Proactive communication and continuous learning mindset.

Apply Today!

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