Technical Support Consultant

Location: East london, South Africa
Salary: Market related
Recruiter: Boardroom Appointments
Job Ref: JHB002479/HDF
Summary: Our client based in the Eastern Cape (PE and East London) is looking for a Technical Support Consultant who will be responsible for the installation, maintenance and repair of various company devices as well as training clients in the use of these devices and its associated software at the client’s premises.

 

 

Job Description

Education and Minimum Requirements:

  • Matric Certificate
  • A+ Certificate
  • A + Essential (Advantageous)
  • N+ Certificate (Advantageous)
  • SQL Certificate (Advantageous)
  • Customer Relations Certificate (Advantageous)
  • Basic Microsoft Word/Excel
  • Basic understanding of Networking
  • Technically Orientated

Competencies

  • Ability to take Initiative
  • Ability to work within a Team
  • Attention to detail
  • Business Knowledge
  • Conflict Management
  • Customer Service
  • Dependability
  • Excellent Communication Skills
  • Independence
  • Industry Awareness
  • Integrity
  • Management of Material Resources
  • Management of Personnel Resources

Responsibilities

  • General filing as and when required
  • Liaise with call centre regarding logging of calls
  • Vehicle Stock Control
  • Call Compliance: Monthly Evaluation over a 3-month Period.
  • Staff require to complete the minimum daily, weekly and monthly calls as stipulated in the Monthly Cyclical Brief. Monthly - 15th of the Month in Arrears
  • CRM Cases Management
  • Training
  • Produce a Portfolio of Evidence for all Special Projects.
  • Quarterly Measured

Please visit our website at --------Please upload your CV here-------->  for more details and to register your C.V.

 

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