IT Call Planner

SUMMARY:
A Call Planner builds effective working relationships with a variety of stakeholders and operate well within a team environment. The individual displays strong orientation towards ensuring client satisfaction and service delivery in meeting SLA’s and assigning call to Technicians.

POSITION INFO:
REQUIRED LEARNING

• 1-2 years IT Experience Preferred
• IT Qualification preferred
• 1-2 years help desk experience preferred
• ITIL V4 Foundations certificate (advantageous)

• Log all customers reported faults on the system.
• Manage and track the reported fault.
• Dispatch the Technicians to attend to the reported fault
• Capture the reported fault progress status on the system
• Update both internal and external customers wrt fault logged
• Ensure you receive all Job Cards back from technicians
• Process all Job Cards on the system
• Ensure all documentation is filled
• Update multiple systems where needed

• Excellent written and verbal Skills
• Positive attitude
• Excellent organisation skills
• Excellent analytical and problem-solving skills
• An ability to work to tight deadlines and within constraints
• Good Listening skills
• Ethical
• Team player
• Ability to perform under pressure
• Able to work independently
• An understanding of the service delivery environment and stakeholder interests
• Good communication skills
• Attention to detail
• Reliable and able to produce a high quality of work
• Display excellent attention to detail and the ability to manage work processes

• The processing of your personal information and sharing it with third parties for verifications.
• The exercising of your rights provided for by POPIA.
• To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.