Key Performance Areas
Implement effective Contact Centre and Social and Digital Media Strategy.
Ensure alignment of marketing of marketing services strategies to communication strategies and overall organisational strategies.
Provide on-going support and coaching for employees.
Conduct periodic employee performance review and assessment.
Identify and ensure sufficient training and development of employees within the department.
Facilitate communication with all levels of stakeholder internally and externally.
Ensure that the company values are adhered to in all the dealings with stakeholders and suppliers.
Conduct periodic supplier and stakeholder reviews with an aim of establishing effectiveness of relationships.
Design reporting cycles and relevant templates that address reporting needs.
Identify and source reporting programmes which meet the overall organisational reporting needs.
Ensure sufficient management of duties through analysis of data and provision of reports on the effectiveness of projects implemented.
Effective management and monitoring of the departmental expenditure.
Manage budget and demonstrate added-value through efficient financial management.
Qualifications and Experience
Post Graduate qualification in Marketing/ Communication/ Social & Digital Media and/ or Customer Services.
MBA will be an added advantage.
Minimum 8 – 10 years’ experience in Customer Service/ Contact Centre Management and Social and Digital Media of which 5years were in Senior Management position.
Credible experience in managing customer service centres as well as Social and Digital Media platforms as effective marketing tools.
For further information please contact Natasha on -----
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