Front Office Manager

SUMMARY:
Job Title: Front Office Manager
Location: Drostdy Hotel, Graaff-Reinet, Managed by Valor Hospitality Partners

About Us
Valor Hospitality Partners is a global hospitality management company that partners with internationally renowned hotel brands to maximize each property’s full commercial potential. At Drostdy Hotel in Graaff-Reinet, a heritage property steeped in elegance and charm, we are passionate about delivering memorable experiences that honor both the spirit of the locale and the luxury standards expected by our guests.

Our Culture
Our mission is to go beyond traditional hospitality by creating unforgettable experiences and fostering lasting connections with our guests. We are dedicated to outstanding service, driven by a team that brings enthusiasm, passion, and a sense of fun to everything we do. We set the bar high, relentlessly pursuing our goal to “reimagine hospitality” through innovation and heartfelt service.

POSITION INFO:
The Role:

As a Front Office Manager, you’ll play a crucial role in leading our Front Office team to deliver seamless and personalized service. You’ll be responsible for overseeing all front office operations, ensuring each guest interaction reflects our commitment to excellence and our brand’s unique character.

What’s in a Day’s Work?

• Coordinating front office operations, including check-ins, check-outs, and reservations.
• Leading and mentoring the Front Office team to ensure exceptional, personalized guest experiences.
• Utilizing property management software to track guest preferences, manage bookings, and ensure accurate billing.
• Ensuring all guest services meet the highest standards of safety, confidentiality, and satisfaction.
• Analyzing guest feedback to identify areas for improvement and implementing solutions with relevant departments.
• Managing the front office budget, monitoring expenses, and overseeing stock and inventory controls.
• Supporting the recruitment, training, and development of team members to foster a high-performance culture.

• Degree or equivalent in Hospitality Management or Leadership preferred.
• Minimum of 3 years’ experience in front office management within a luxury 4-star hotel.
• Proficiency in property management systems such as Opera and Microsoft Office.
• Strong leadership skills and a commitment to guest satisfaction.
• Fluency in English (verbal and written); additional languages are advantageous.

• Join an award-winning employer with a dynamic, passionate team.
• Competitive salary
• Free meals on duty and uniforms provided.