Client Relationship Liaison

SUMMARY:
Job Purpose
To act as the primary point of contact for clients, ensuring their satisfaction and retention by understanding their needs, providing tailored solutions, and fostering long-term partnerships. The role also involves identifying new opportunities to expand the business and meet revenue targets.

POSITION INFO:
Key Responsibilities

1. Client Relationship Management:
• Develop and maintain strong, lasting relationships with clients.
• Act as the primary liaison between the company and its clients.
• Ensure regular communication and provide updates on services, products, and solutions.
2. Account Management:
• Understand clients’ business needs and provide relevant IT, PABX, and telecommunication solutions.
• Monitor account performance and proactively address any issues.
• Maintain detailed records of client interactions and preferences in CRM systems.
3. Sales and Business Development:
• Identify opportunities for upselling, cross-selling, and renewing contracts.
• Collaborate with the sales team to develop proposals and close new business deals.
• Achieve or exceed revenue targets and KPIs.
4. Problem Solving and Support:
• Address client concerns promptly, escalating to technical teams when necessary.
• Coordinate with internal departments to ensure service delivery meets client expectations.
• Provide feedback to management to improve products and services.
5. Market Insight:
• Stay updated on industry trends, competitor activities, and emerging technologies.
• Use insights to recommend service improvements and innovative solutions to clients.

• Bachelor’s degree in Business Administration, IT, Telecommunications, or related field.

• 3–5 years in a client relationship liaison role, preferably in IT, PABX, or telecommunications.
• Proven track record of achieving sales targets and managing multiple client accounts.

• Strong communication and interpersonal skills.
• Ability to understand technical concepts and explain them in simple terms.
• Proficiency in CRM tools and Microsoft Office Suite.
• Analytical and problem-solving skills.
• Excellent organizational and time management abilities.

• Client-focused approach with a commitment to delivering high-quality service.
• Strategic thinking with the ability to identify business opportunities.
• Resilience and adaptability in a fast-paced environment.
• Team player with strong collaboration skills.

• Knowledge of PABX systems, VoIP, cloud solutions, and telecommunication technologies.
• Certification in ITIL, Cisco, or similar is a plus.